Refund policy

Festive Merch Return Policy

At Festive Merch, each of our products is uniquely crafted and made-to-order to bring joy to your celebrations. Due to the custom nature of our items, we do not support returns or exchanges if the wrong size, color, or design was selected, or if you simply changed your mind.

However, your satisfaction is our priority. If your product arrives damaged or with a manufacturing defect, we offer a free reprint or a refund. To ensure a smooth resolution, please contact our support team within 30 days of receiving your order. Be sure to include a clear photo that clearly shows the issue by using our “Submit Issue” form. If the issue affects multiple items with the same design, please provide an additional photo (or video) showing all affected items in one frame.

Important Information:

• Refunds will be credited back to your original payment method.
• In the case of an unsuccessful delivery, you may choose to request a reprint at an additional cost or a partial refund.
• For Direct to Garment (DTG) products, a print placement tolerance of 0.5" is allowed. Minor variations in print placement are not considered defects and are not eligible for reprints or refunds.

Thank you for choosing Festive Merch. We’re here to ensure your shopping experience is as delightful as possible!